How can we help?
Help with our Mac apps, your license key, or the website we look after for you. Pick a product, check the common answers, and write to us if you’re still stuck.
Replies within 24 hours on business days No account needed Lost keys recovered instantly
What do you need help with?
Choose a product and we’ll show the answers people ask for most, then fill it in on your ticket.
Using Kettlestitch? Its help and support live at kettlestitch.app ↗
Before you write: common answers
Pick a product above and we’ll show its most common questions and help articles here.
Frequently asked
What does a license include?
You buy a major version once and every update to it is included. A license covers 2 Macs. There’s no subscription. When a new major version comes out, upgrading from the previous one is 50% off.
I lost my license key. How do I get it back?
Go to licenses.xenoplexus.com/recover and enter the email address you bought with. Your keys are emailed to that address straight away.
I’m moving to a new Mac. What do I do?
Install the app on the new Mac and enter the same key. A license covers 2 Macs; if both are in use and you need a seat released, open a ticket under License or purchase.
Who handles payments and receipts?
Payments are handled by Stripe, and your key is emailed after the purchase. For a receipt, an invoice or a question about an order, open a ticket under License or purchase.
Something on my website is broken. How fast can you look at it?
Open a ticket under Website with the page address and what you see. We reply within 24 hours on business days; for anything urgent, call us as well.
Can I ask for a change to my site here?
Yes. Describe the change and where it goes (a link to the page helps), and attach any text or images. We’ll confirm what’s involved before we start.
Open a ticket
Still stuck? Send us the details. Every reply comes by email with your ticket number in the subject, so the whole conversation stays on one ticket.