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Help with our Mac apps, your license key, or the website we look after for you. Pick a product, check the common answers, and write to us if you’re still stuck.
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Choose a product and we’ll show the answers people ask for most, then fill it in on your ticket.
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Before you write: common answers
Most Bitrate questions are answered here. If yours isn’t, the ticket form is right below.
Frequently asked
What does Bitrate do?
It converts audio files between formats: drop files in, pick a preset, and get new files back with their tags and cover art. It doesn’t edit, record or rip CDs.
Which Macs does Bitrate run on?
Macs with Apple silicon, running macOS 14 or later. Intel Macs aren’t supported.
How do I get Bitrate, and what will it cost?
Bitrate is in beta. Leave your email with Join the beta and we’ll send you a download link when there’s a beta build for you to try. Pricing will be announced at launch.
Do I need Homebrew or FFmpeg?
No. Bitrate has its own copy of FFmpeg inside the app. There’s nothing else to install and nothing to set up in Terminal.
Help articles
- Getting started with BitrateInstall Bitrate, convert your first files, and choose where the results go.
- Choose a format and presetWhat each of Bitrate’s eleven presets is for, and which one to pick for your devices.
- Clean up clicks and hiss in old recordingsUse Bitrate’s optional clean-up to reduce clicks, pops and background hiss while you convert.
Reporting a bug? Tell us what you expected and what happened instead, and attach a screenshot or the app’s log file if it has one. It’s the fastest way to an answer.
Open a ticket
Still stuck? Send us the details. Every reply comes by email with your ticket number in the subject, so the whole conversation stays on one ticket.