How can we help?
Help with our Mac apps, your license key, or the website we look after for you. Pick a product, check the common answers, and write to us if you’re still stuck.
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What do you need help with?
Choose a product and we’ll show the answers people ask for most, then fill it in on your ticket.
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Before you write: common answers
Answers to the license and purchase questions we hear most. If yours isn’t here, the ticket form is right below.
Frequently asked
What does a license include?
You buy a major version once and every update to it is included. A license covers 2 Macs. There’s no subscription. When a new major version comes out, upgrading from the previous one is 50% off.
I lost my license key. How do I get it back?
Go to licenses.xenoplexus.com/recover and enter the email address you bought with. Your keys are emailed to that address straight away.
I’m moving to a new Mac. What do I do?
Install the app on the new Mac and enter the same key. A license covers 2 Macs; if both are in use and you need a seat released, open a ticket under License or purchase.
Who handles payments and receipts?
Payments are handled by Stripe, and your key is emailed after the purchase. For a receipt, an invoice or a question about an order, open a ticket under License or purchase.
Good to know
- Recover a license keyKeys go to the email address you bought with
- Licensing & upgradesMajor versions, 2 Macs per license, upgrade pricing
- Store helpPayments, receipts and refunds
Buy a major version once and every update to it is included; each license covers 2 Macs, with no subscription. The full policy is on Licensing.
Open a ticket
Still stuck? Send us the details. Every reply comes by email with your ticket number in the subject, so the whole conversation stays on one ticket.