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Help with our Mac apps, your license key, or the website we look after for you. Pick a product, check the common answers, and write to us if you’re still stuck.
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Choose a product and we’ll show the answers people ask for most, then fill it in on your ticket.
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Before you write: common answers
Most Classroom Diaries questions are answered here. If yours isn’t, the ticket form is right below.
Frequently asked
I published a lesson and then fixed it. Will it appear twice?
No. On a lesson you’ve already published the button becomes Re-Publish, which replaces that one entry in place.
Who is Classroom Diaries for?
Language teachers who keep a running record of each class, especially English teachers with many recurring classes who keep a “vocabulary and mistakes” Google Doc for each one.
How do I get Classroom Diaries?
It isn’t publicly distributed yet. It’s in daily use with 25 classes, and we give access on request. Use the contact form at the bottom of the Classroom Diaries page to ask.
Which Macs does it run on?
Macs with Apple silicon, running macOS 14.2 or later. macOS 26 or later gives the best transcription, because it uses Apple’s newer long-form speech engine.
Help articles
- Getting started with Classroom DiariesInstall the app, allow the permissions it asks for, add your Anthropic API key and, if you want to publish, sign in with Google.
- Record a lesson in person or onlineRecord the room or both sides of a call, keep notes while you teach, and what happens if the recording is interrupted.
- Review, edit and re-extract a lessonWhat the extraction produces, how to edit it before saving, and how to run it again with an improved prompt.
Reporting a bug? Tell us what you expected and what happened instead, and attach a screenshot or the app’s log file if it has one. It’s the fastest way to an answer.
Open a ticket
Still stuck? Send us the details. Every reply comes by email with your ticket number in the subject, so the whole conversation stays on one ticket.