How can we help?
Help with our Mac apps, your license key, or the website we look after for you. Pick a product, check the common answers, and write to us if you’re still stuck.
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What do you need help with?
Choose a product and we’ll show the answers people ask for most, then fill it in on your ticket.
Using Kettlestitch? Its help and support live at kettlestitch.app ↗
Before you write: common answers
Most Retitle questions are answered here. If yours isn’t, the ticket form is right below.
Frequently asked
When will Retitle be released?
There’s no release date yet. Development builds are running on our Macs, and we’ll share a date once on-device OCR is ready. Leave your email with Notify me and we’ll send you one message when it ships.
How much will Retitle cost?
Retitle will be a paid app. Pricing will be announced at launch. Our paid Mac apps are bought once per major version, with no subscription; see Licensing.
Can I try a development build?
Not yet. When there’s a build ready for testing, we’ll say so on this page. For anything else, open a ticket.
Which subtitle formats will Retitle handle?
SRT, SSA/ASS and WebVTT for editing and converting. Blu-ray PGS and DVD VobSub image subtitles already open in the development build; turning them into text with on-device OCR is planned.
Help articles
Reporting a bug? Tell us what you expected and what happened instead, and attach a screenshot or the app’s log file if it has one. It’s the fastest way to an answer.
Open a ticket
Still stuck? Send us the details. Every reply comes by email with your ticket number in the subject, so the whole conversation stays on one ticket.