How can we help?
Help with our Mac apps, your license key, or the website we look after for you. Pick a product, check the common answers, and write to us if you’re still stuck.
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What do you need help with?
Choose a product and we’ll show the answers people ask for most, then fill it in on your ticket.
Using Kettlestitch? Its help and support live at kettlestitch.app ↗
Before you write: common answers
Most Rewrap questions are answered here. If yours isn’t, the ticket form is right below.
Frequently asked
A conversion failed. What should I send you?
Each job has its own log. Choose Reveal Logs in Finder from the menu and attach that job’s log to a support ticket, with the file’s format if you know it.
How much does Rewrap cost?
Rewrap is free.
Which Macs does Rewrap run on?
Macs with Apple silicon, running macOS 14 or later. There’s no Intel version.
How do I get Rewrap?
Rewrap is in beta. Leave your email with Join the beta and we’ll send you a download link as soon as there’s a beta build for you to try.
Help articles
- Getting started with RewrapInstall Rewrap and turn your first video into an MP4 that plays on your Apple devices.
- When Rewrap copies and when it convertsWhich streams Rewrap copies into MP4 untouched, what it converts, and how to choose an encoder.
- Add or burn in subtitlesAdd subtitles you can switch on and off, pick up subtitle files automatically, or burn subtitles into the picture.
Reporting a bug? Tell us what you expected and what happened instead, and attach a screenshot or the app’s log file if it has one. It’s the fastest way to an answer.
Open a ticket
Still stuck? Send us the details. Every reply comes by email with your ticket number in the subject, so the whole conversation stays on one ticket.